Overview

Robofy is an AI agent platform that automates complex customer conversations across websites and WhatsApp.

Unlike basic static chatbots, Robofy agents use your business data and APIs to understand intent, query knowledge bases via RAG, execute external actions (like bookings or CRM updates), and seamlessly hand off to human teams.

How it Works

Robofy acts as the intelligent orchestration layer between your customers and your backend systems.

RAG Flow

For a complete overview of the RAG ingestion and retrieval flow, view the technical architecture.

Core Concepts

Understanding these primitives will help you build and scale with Robofy.

Agent

The AI assistant configured with a specific role, instructions, tools, and channel settings.

Knowledge Base

The indexed data (URLs, PDFs, FAQs) the agent uses to answer questions via semantic search.

Tools & Integrations

API actions the agent can trigger to interact with external systems (CRMs, Booking Engines, ERPs).

Conversations & Sessions

The complete interaction history and metadata between a customer and your agent.

What You Can Build

Robofy APIs and Webhooks allow you to integrate conversational AI seamlessly into your existing workflows.

Customer Support Automation: Ingest your documentation to instantly resolve Tier 1 support tickets.

Lead Capture & Routing: Collect user data, qualify leads dynamically, and push them directly into your CRM or Google Sheets.

Transactional Bots: Use custom API Tools to let agents check inventory, create reservations, or process order updates in real-time.

Intelligent Handoffs: Detect customer sentiment or complex requests and route the chat history to human sales or support agents.

Next Steps

Choose a path below to start building with Robofy:

Quickstart Guide

Create and deploy your first agent in under 5 minutes.

API Reference

Explore endpoints for syncing conversations, pushing leads, and managing agents.

Custom Tools

Learn how to connect your own APIs so your agent can take action.

Support & Best Practices

Security first: Never expose API keys in client-side code. Use server-side API calls to interact with Robofy.

Fail gracefully: Always configure fallback messages and human-handoff triggers for edge cases.

Need Enterprise Support? For custom implementations, architecture planning, or API access, book a technical call with our team.

How it Works#

Core Concepts#

What You Can Build#

Next Steps#

Support & Best Practices#

How it Works

Core Concepts

What You Can Build

Next Steps

Support & Best Practices