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  1. Start Guide

Changelog

14 May 2026#

Global Guardrails#

We have introduced Global (Project Level) Guardrails to help you set common instructions for all AI agents in your account.
You can now add guardrails for things like:
How the agent should respond
What the agent should avoid
What the agent should use
Preferred language
Chat formatting
Other response rules
These guardrails will apply to all agents created in your account.
If you want to change the guardrail for a specific agent, open that agent, go to Quick Setup, and update the System Prompt.
This feature is now available in the Agents Portal.

05 May 2025#

Intelligence Settings#

We have introduced Intelligence Settings to unlock advanced Conversational Intelligence reports for your AI agent.
You can now:
Add business context
Define primary intents
Configure sentiment and resolution labels
Manage session categories
Once enabled, the dashboard shows insights like sentiment, resolution rate, intents, drop-off reasons, session categories, user topics, and knowledge gaps.
This helps you understand conversations better and improve your agent more effectively.
This feature is now available in the Dashboard of the Agents Portal.

23 April 2026#

WhatsApp AI Chatbot Optimization#

We have optimized the WhatsApp AI Chatbot experience to improve conversation quality and overall performance.
With this update, the chatbot is now better tuned to handle WhatsApp conversations more effectively and provide a smoother user experience.
This optimization helps improve:
Response quality during WhatsApp conversations
Reliability and performance of the WhatsApp chatbot
Better handling of customer interactions on WhatsApp
These improvements are now available in the Agents Portal.

21 April 2026#

API Key#

We have introduced API Key to help you securely authenticate API requests and access your account data programmatically.
You can now:
Authenticate API requests securely
Access account data programmatically
Connect external systems and custom integrations
Your API key is available in the API Key section inside the portal and can be used whenever authentication is required for API access.
Important: Keep your API key secure and never share it publicly. If you believe your key has been compromised, contact support immediately.
This feature is now available in the Agents Portal.

17 April 2026#

Lead Generation Optimization#

We have optimized the Lead Generation experience to help your AI agent capture and qualify leads more effectively.
With this improvement, your agent is now better aligned to guide conversations toward lead capture goals based on the selected use-case and visitor intent.
This optimization helps improve:
Lead capture flow during conversations
Relevance of qualification questions
Overall lead collection experience for visitors
The AI agent can now ask more targeted and contextual questions to collect the right information naturally as part of the conversation flow.
This update is now available in the Agents Portal.

15 April 2026#

Typing Loader Messages Customization#

We have introduced Typing Loader Messages Customization to give you more control over the typing loader shown in the chat widget.
You can now:
Enable or disable the Typing Loader
Edit the text shown in typing loader messages
Remove existing typing loader messages as needed
Customize the typing experience for your widget visitors
To update these messages:
1.
Log in to the Agents Portal
2.
Select the agent you want to edit
3.
Go to Advanced Settings
4.
Open Header & Labels
5.
Find the Typing Loader section
From there, you can manage the messages shown while the AI is generating a reply.
This feature is now available in the Agents Portal.

10 April 2026#

Lead Capture Feature#

We have introduced Lead Capture Feature to help you collect and qualify leads directly through your AI agent.
You can now:
Select your agent's main use-case
Choose your business industry
Define the goals your agent should drive visitors toward
Configure what information the agent should collect from visitors
Capture lead qualification details such as budget, product interest, and purchase timeline
Link captured lead data to Google Sheets
When a visitor chats with your AI agent, the agent guides the conversation based on the selected use-case and asks relevant questions according to the visitor's intent. This helps collect the right information naturally during the conversation instead of asking generic questions.
This feature is now available in your agent setup flow.

WhatsApp Installation#

We have introduced WhatsApp Installation to make it easier to connect your WhatsApp number with your AI agent.
You can now:
Access WhatsApp installation from your Agent’s installation section
View already linked WhatsApp numbers
See available WhatsApp numbers in your account
Link an existing WhatsApp number to your agent
Start a new WhatsApp account setup if no number is available
If your WhatsApp account is not set up yet, you can begin the setup process directly from the WhatsApp installation section. Once the setup is completed and approved, the number will become available for linking.
After linking, your AI agent can start handling customer conversations on the connected WhatsApp number.
Important: One WhatsApp number can be linked to only one agent at a time.
This feature is now available in the Agents Portal.

Delete License#

We have introduced Delete License to make license management easier from the Partner Dashboard.
You can now:
Delete a license from the Action menu
Remove licenses that are no longer needed
Keep your license list cleaner and easier to manage
To delete a license, open the Action menu for the selected license, click Delete Licence, type Delete for confirmation, and then click Delete.
Important: If the license already has associated data such as agents, webpages, or other project data, it cannot be deleted directly. You must first remove that data before deleting the license.
Also, once a license is deleted, the action cannot be undone.
This feature is now available in the Partner Dashboard.
Modified at 2026-05-14 09:25:18
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