{
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"platform": "string",
"start_time": "string",
"duration_seconds": 0,
"total_messages": 0,
"user_messages": 0,
"bot_messages": 0,
"had_human_handoff": true,
"is_ai_analyzed": true,
"sentiment": "string",
"resolution_status": "string",
"primary_intent": "string",
"categories": [
"string"
]
}